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International Patients Guide International Patients Guide

The Mount Elizabeth Patient Assistance Centre (MPAC) was set up to provide a one-stop service for local and international patients looking for specialists' expertise, personalised patient care and modern technology at Mount Elizabeth Hospitals.

Our dedicated and experienced MPAC staff are professionally trained to provide genuine care and comfort, and to attend to the special needs of patients before, during, and, if necessary, after their visit. They are also able to provide advice on the estimated cost of treatments and procedures at our hospitals.

For international patients with COVID-19-related queries, please read our FAQ.

Mount Elizabeth Orchard 24-hour Appointment & Medical Enquiry: (65) 6250 0000

Mount Elizabeth Novena 24-hour Appointment & Medical Enquiry: (65) 6898 6898

Make an Enquiry

Some of the services we offer include:

Patient Assistance Centre

Parkway Hospitals Singapore looks after overseas offices that are present in more than 20 cities worldwide, providing international patients with one-stop seamless patient care.

Our warm and dedicated staff are trained to attend to the needs of patients and their families, ensuring that the journey is stress-free and comfortable.

Our services include

  • Professional recommendations of treatment options and doctors
  • Provide advice on the estimated cost of treatments and procedures
  • Evacuation and repatriation assistance
  • Medical arrangements to secure an appointment within 24 hours
  • Flight and accommodation arrangements
  • Visa application and extensions
  • Airport transfer arrangements
  • Multi-language translation/interpreter service
  • Special food and beverage/religious arrangements
  • Post-care support
  • Other services upon request

No additional costs will be incurred for using their services.

Bangladesh

Dhaka

Suite B-3, Level 4, Road No. 53, House 10 Gulshan 2, Dhaka 1212, Bangladesh

24-Hour Helpline: (88) 017 3600 0000

Tel: (88) 022 2229 4422

Email: dhaka@parkwayhealth.net

Chattogram

Level 2, Annex Block, Radisson Blu Chattogram Bay View S S Khaled Road, Chattogram, Bangladesh

24-Hour Helpline: (88) 019 4974 7474

Tel: (88) 019 6677 7711 / (88) 019 6677 7722

Email: chattogram@parkwayhealth.net

Sylhet

4th Floor, Manru Shopping City, Chowhatta, Sylhet-3100, Bangladesh

24-Hour Helpline: (88) 019 8877 7711

Tel: (88) 019 8877 7733 / (88) 019 8877 7744

Email: sylhet@parkwayhealth.net

Cambodia

Phnom Penh

No 5, Wat Koh Street 81, Sangkat Boeung Reang, Khan Daun Penh (Near Wat Koh School) Phnom Penh, Cambodia

Tel: (85) 5 1253 1911

Email: phnompenh@parkwaypantai.com

India

New Delhi

311, South-Ex Tower, #389, Masjid Moth, Behind NDSE-II, New Delhi 110047, India

24-Hour Helpline: (91) 11 46702269

Emergency: (91) 98 10316496

Email: info@parkwayindia.com

Indonesia

Jakarta

Ruko Dharmawangsa Square No. 18 Jl. Dharmawangsa VI, Kebayoran Baru Jakarta Selatan 12160, Indonesia

24-Hour Helpline: (62) 811 942 720

Tel: (62) 21 7266681

Email: jakarta@parkway.co.id

Medan

Jl. S. Parman No. 103 / 317-A Medan 20153, Indonesia

Tel: (62) 61 4528989

Email: medan@parkway.co.id

Semarang

Jl. Erlangga Tengah No. 18 C, Semarang 50241, Indonesia

24-Hour Helpline: (62) 81 5650 7770

Tel: (62) 24 8417183 / (62) 24 8417184

Email: semarang@parkway.co.id

Surabaya

24-Hour Helpline: (62) 822 9040 8181

Email: surabaya@parkway.co.id

Solo

Jl. R M Said No. 156 Solo 57132, Indonesia

Tel: (62) 81 126 5109

Email: solo@parkway.co.id

Samarinda

Jl. Ahmad Yani I No. 34, Samarinda 75117, Indonesia

24-Hour Helpline: (62) 81 1580 6848

Tel: (62) 541 7271088

Email: samarinda@parkway.co.id

Bandung

Jl. Sukamulya 44C (Terusan Pasteur), Bandung 40163, Indonesia

Tel: (62) 81 123 6482

Email: bandung@parkway.co.id

Yogyakarta

Jl. Monjali 161B Yogyakarta 55284, Indonesia

24-Hour Helpline: (62) 81 2341 9777

Tel: (62) 274 580529

Email: yogyakarta@parkway.co.id

Malaysia

Johor Bahru

36A, Jalan Horizon Perdana 6, Horizon Hills, 79100 Nusajaya, Johor Bahru, Malaysia

Tel: (60) 7 2300729

Email: ppac_jb@parkway.my

Kuala Lumpur

C-3-2, Block C, Pusat Komersial Southgate, No.2, Jalan Dua off Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia

Tel: (60) 3 9226 3700

Email: ppac_kl@parkway.my

Myanmar

Yangon

No. 24, 1-D, Nawarat Condo, Sa Mone St, (Near National Theater & Myo Ma Kyaung Road), Dagon Township, Yangon, Myanmar 11191

24-Hour Helpline: (95) 9 4306 6666

Tel: (95) 1 837 7878 / (95) 1 837 6532

Email: yangon@parkwaypantai.com

Mandalay

Block 4, Unit 15, Mingalar Mandalay Estate, Chanmya Tharsi Township Mandalay, Myanmar

24-Hour Helpline: (95) (9) 4306 6667

Tel: (95) 2 2000106 / (95) 2 2000107

Email: mandalay@parkwaypantai.com

Philippines

Manila

G/F, Marco Polo Hotel, Meralco Avenue and Sapphire Road, Ortigas Center, Pasig City 1600, Metro Manila, Philippines

Tel: (63) 917 526 7576

Email: manila.ph@ihhhealthcare.com

Vietnam

Ho Chi Minh

Block B, 3rd floor, Unit 311, 181 Cao Thang (noi dai) Street, Ward 12, District 10, Ho Chi Minh City, Vietnam

24-Hour Helpline: (84) 9 8394 9702

Tel: (84) 28 3636 5991 / (84) 28 3636 5994

Email: hcm@parkwaysingapore.com.vn

Hanoi

Tang 5, 110-112 Ba Trieu, Quan Hai Ba Trung, Thanh Pho Hanoi, Vietnam

24-Hour Helpline: (84) 9 8815 5855

Tel: (84) 24 3747 2729 / (84) 24 3747 2730

Email: info@parkway.com.vn